Frequently Asked Questions (FAQ) – Wigour (United States)
At Wigour, we want to make your shopping experience as smooth and transparent as possible. Below are answers to some of the most commonly asked questions from our customers across the United States.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards. All payments are processed safely through our trusted payment providers to ensure your information is protected.
Do you offer free shipping?
Yes, we proudly offer free shipping on all eligible orders within the United States. There are no hidden shipping fees, so the price you see at checkout is the price you pay.
How long does shipping take?
Orders are typically processed within 1–3 business days. After processing, delivery usually takes 5–10 business days depending on your location. Please note that delivery times may vary during busy seasons or due to external factors.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your package and stay updated on its delivery status.
What is your return policy?
We offer a 30-day return policy. You have 30 days from receiving your item to request a return. Items must be unused, in original condition, with tags and packaging, along with proof of purchase.
To start a return, contact us at wigour@sellsmartecom.com, and we will guide you through the process.
Do you offer exchanges?
Yes, we do offer exchanges. The quickest way to exchange an item is to return the original product and place a new order once your return is approved. This helps ensure faster processing and availability.
What should I do if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, please contact us immediately at wigour@sellsmartecom.com. We will review the issue and work quickly to resolve it for you.
Can I cancel or change my order?
If you need to cancel or update your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
Do you ship internationally?
Currently, we primarily serve customers within the United States. If international shipping is available for certain products, additional fees and customs charges may apply.
Is my personal information secure?
Yes, your privacy and security are very important to us. We use secure systems and encryption to protect your personal and payment information. For more details, please review our Privacy Policy.
How can I contact customer support?
If you have any questions or need assistance, you can contact us anytime:
Email: wigour@sellsmartecom.com
We aim to respond to all inquiries within 24–48 business hours.